Privacy Policy
 

Effective Date: 01 July 2026
Business Name: BHW Mountaineering 
Contact Email: adventure@bhwmountaineering.co.uk
Website: www.bhwmountaineering.co.uk
 

1. Information we collect
 

We collect personal information that you voluntarily provide to us when you make an inquiry, book a course, or contact us. This includes:
 

• Contact Information: Name, email address, phone number, and postal address.

• Booking & Safety Details: Medical conditions, emergency contact details, and relevant outdoor experience (collected specifically to ensure participant safety during guided activities).

• Payment Data: Billing details and transaction records processed securely through our online booking/payment providers (we do not store raw credit card details).

• Technical Data: IP address, browser type, and usage data collected automatically via cookies when you visit our website.
   

2. How We Use Your Information
 

We use your personal data to:
 

• Process bookings, payments, and communicate details about your upcoming sessions.

• Ensure health, safety, and risk management while on the hill or crag.

• Respond to inquiries and provide customer support.

• Send optional promotional updates or newsletters (only if you have explicitly opted in).

• Comply with legal obligations and accounting requirements.
   

3. Lawful Basis & Consent
 

Under UK GDPR, we process your personal data based on:
 

• Contractual Necessity: Processing details required to fulfill your course or guiding booking.

• Legitimate Interests: Operating and improving our business services safely and effectively.

• Consent: We will only send marketing communications or collect sensitive health/medical information with your explicit consent. You have the right to withdraw your consent at any time by contacting us.
   

4. How we share your information
 

We do not sell, rent, or trade your personal data. We only share information with trusted third parties necessary to operate our business:
 

• Service Providers: Website hosting (Wix), online booking tools, and payment processors.

• Emergency Services: Medical or safety details shared only with rescue or medical personnel in the event of an emergency on location.

• Legal Requirements: If required to do so by law or to protect rights and safety.
   

5. Cookies
 

Our website uses cookies to function properly, analyze site traffic, and improve your user experience. You can manage or disable cookies at any time through your web browser settings or our website's cookie banner.
 

6. Data Storage & Security
 

We implement appropriate security measures to protect your data against unauthorized access, loss, or alteration. We retain personal data only for as long as necessary to fulfill booking obligations, resolve disputes, and comply with legal or financial record-keeping rules.
 

7. Your Rights
 

Under UK Data Protection law, you have the right to:
 

• Access, update, or correct your personal data.

• Request the deletion of your personal data ("Right to be Forgotten").

• Object to or restrict the processing of your data.

• Withdraw consent for marketing at any time.
   

To exercise any of these rights, please contact us at adventure@bhwmountaineering.co.uk